According to users, the main reasons for this positive result are the flexibility and adaptability of the solution to individual requirements, its stability and reliability in daily usage, as well as its ergonomics and usability. This positive assessment enables APplus to establish itself well above the average level of user satisfaction with solutions for SMEs in this year's evaluation in both Europe and Germany. Customers in Austria and Switzerland placed APplus right at the forefront of all assessed solutions for SMEs with regard to "overall satisfaction with system" and thus awarded the best satisfaction rating to the Asseco solution.
The fact that the Karlsruhe ERP provider is constantly focusing on improvements despite continuous good positioning also became clear in the second assessment category of the survey, which correlates the results of the 2012 survey with those of the current year. According to Trovarit, APplus was able to "significantly improve" in this trend curve and, together with a second provider, far surpass the improvement level of the other solutions examined.
The Trovarit survey, which celebrated its tenth anniversary this year, received almost 2,400 assessments from executives, IT managers and IT experts from European companies of all sizes and from all sectors. As part of the survey, the participants were asked between March and July 2014 to assess their subjective satisfaction with their ERP system according to 34 criteria, as well as to make an assessment of relevant future issues. The survey focused on the benefits that the company can draw from the system, as well as the challenges faced during the implementation and deployment of the solution.
Consistent focus on user-friendliness
CEO of Asseco Solutions
Among other topics, the results of the Trovarit survey will be presented on October 8, between 2:30 p.m. and 3:00 p.m. at the IT & Business in Stuttgart, at which Asseco Solutions is represented in Hall 4 at Stand No. D01.
1Trovarit AG: "ERP in Practice – User Satisfaction, Benefits & Prospects 2014/2015“, www.trovarit.com/erp-praxis