# Application Managed Services # Application Managed Services ### Your support around APplus [Request information](#infos) [![Logo reference Meyer](https://www.applus-erp.de/wp-content/uploads/2020/11/logo-referenz-meyer.png)](https://www.applus-erp.de/en/references/) [![Logo reference reku](https://www.applus-erp.de/wp-content/uploads/2020/11/logo-referenz-reku.png)](https://www.applus-erp.de/en/references/) [![Reference Logo schoen + sandt](https://www.applus-erp.de/wp-content/uploads/2020/11/referenz-logo_schoen-sandt-300x165.png)](https://www.applus-erp.de/en/references/) [![Logo reference Spaleck](https://www.applus-erp.de/wp-content/uploads/2020/11/logo-referenz-spaleck.png)](https://www.applus-erp.de/en/references/) [![Logo reference Voortmann](https://www.applus-erp.de/wp-content/uploads/2020/11/logo-referenz-voortmann.png)](https://www.applus-erp.de/en/references/) [![Logo reference Weda](https://www.applus-erp.de/wp-content/uploads/2020/11/logo-referenz-weda.png)](https://www.applus-erp.de/en/references/) ## Achieving more together ![Two figures hold a form together, symbolizing collaborative Usługi zarządzania aplikacjami from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-gemeinsam-mehr.jpg) Our Application Managed Services provide you with comprehensive support for all aspects of APplus. Transfer short or long-term tasks from the areas of **administration, readiness and support** to us in order to use your resources in other areas. Benefit from a **Service Level Manager (SLM)** who knows your company and supports you in all your projects. All our services **can be individually combined and customized**. Regardless of whether you need temporary support in one area or would like long-term cooperation. [Request information](#infos) ## Our modules Get an overview of the modules that you can combine within our Application Managed Services. ### Service level management __ ### 1st level support __ ### Admin packages __ ### Process analysis __ ### Disaster recovery __ ### Potential analysis __ ### Private cloud __ ### Representation __ ### Readiness __ ### Service level management The Service Level Manager is your **main contact at Asseco**. He supports you in all matters relating to your ERP system. Together with him, you create an **annual plan to reserve resources.** Medium and short-term scheduling and resource planning takes place in regular, joint **coordination meetings** (jour fixe). Our **APplusGO** cooperation platform serves as a central tool for coordinating and tracking activities and tasks. We will be happy to provide you with an **individual offer** tailored to your requirements. [Request information](#infos) ![Businessmen shake hands as a symbol of Usługi zarządzania aplikacjami from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-service-level-management.jpg) ![Man talking on the phone next to large smartphone with app icons, symbolizing Usługi zarządzania aplikacjami from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-1-level-1.jpg) ### 1st LEVEL SUPPORT Outsourcing is not only possible for hardware. With 1st level support for APplus, we take care of your end users. We provide you with the appropriate specialist staff to answer your users’ questions quickly and competently. We ensure that our support is tailored to the requirements of your company. ### ADMIN PACKAGES With the Admin package, **you can take the pressure off your internal administration** and have their tasks carried out quickly and easily by our experts. This includes, for example, short-term **adjustments to forms and dashboards** as well as **changes to the APplus output control** (e.g. e-mail signatures). We also take**care of user maintenance and APplus server monitoring.** [Request information](#infos) ![A smiling man works at his laptop, supported by the APplus ERP solution from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-admin-paket.jpg) ![Mann looks at the diagram for the potential analysis of the ERP solution APplus from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-potentialanalyse.jpg) ### POTENTIAL ANALYSIS Are you already using the full potential of APplus? We know from many conversations that there are always companies that **only utilize 50-70% of the power of APplus**. The reasons for this are usually manifold: - Features were not needed at launch – but would be helpful now. - Important information has been lost due to a change of personnel. - You do not yet know the contents of our numerous updates. With a**potential analysis**, we show you how you can use your ERP correctly for 100% effectiveness and efficiency. ### PROCESS ANALYSIS Together, we put your processes to the test: with the help of **data and process mining**, we examine the status quo and define target values. In **interviews and swimlane workshops** with your employees, we uncover inconsistencies, process breaks and “old habits”. This enables us to provide you with**specific recommendations for action** using the latest technology and personal discussions. [Request information](#infos) ![Employee analyzes process flow on laptop, supported by the ERP solution APplus from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-prozessanalyse-1.jpg) ![person next to a large exclamation mark, symbolizes disaster recovery in the ERP solution APplus from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-desaster-recovery.jpg) ### DISASTER RECOVERY Have you ever subjected your IT to a real stress test? What are the consequences of a system failure? Together with our experts, you can find out with a **disaster recovery stress test**. This test is usually repeated every two years and also serves to update your documentation. ### PRIVATE CLOUD Cloud computing has developed rapidly in recent years and is driving the IT world forward. ERP is no exception: **we can also offer you a GDPR-compliant cloud or hosting service for APplus**. Together with our partner Sigmavista IT Consulting, we take over the operation, maintenance and support of the system. Certified specialists ensure your APplus operation on state-of-the-art computer and storage systems. **For you, this means flexibility, data security and transparent costs.** [Learn more](https://www.applus-erp.de/wp-content/uploads/2020/12/Webinar-APplus-as-a-service-mit-Sigmavista.pdf) ![Two men look at a tablet in the context of Usługi zarządzania aplikacjami from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-private-cloud.jpg) ![Two people with suitcases and smartphones symbolize support with Usługi zarządzania aplikacjami.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-vertretung.jpg) ### SUBSTITUTION DURING VACATION OR ILLNESS Is your internal ERP consultant going on vacation or is scheduled to be absent for an extended period without a suitable replacement? We are happy to support you – **on site or remotely**. We work with you to plan the scope of our support in advance and prepare a customized offer. ### PREPARATION Do you need our support outside our office hours, e.g. for your international branches in other time zones? We can support you in German, English and Spanish. [Request information](#infos) ![Businessman at the laptop, symbolizing support by usługi zarządzania aplikacjami from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-bereitschaft.jpg) ### More information about Application Managed Services Interested? We will be happy to advise you individually and personally. Salutation Salutation Ms. Mr. First name Last name Telephone Company e-mail Remark (optional) Acceptance I agree that my personal data may be stored and used for further support and the sending of information. Furthermore, I agree that Asseco may contact me by email and telephone for the purpose of advertising and information about its products. This consent is voluntary and can be revoked at any time by sending a message to datenschutz@assecosol.com can be revoked. Further information on the handling of your data can be found at [Data protection regulations](https://www.applus-erp.de/en/rechtliches/data-protection/). __ Sending ![Hand holding a floating star, symbolizing management support; Asseco Solutions, Usługi zarządzania aplikacjami.](https://www.applus-erp.de/wp-content/uploads/2021/06/textbild-gross-applus-premium.jpg) ### APplus Premium **With APplus Premium, you make updates standard.** Instead of implementing complex updates, we implement smaller update packages together. We make sure that everything works exactly the same afterwards as it did before. [Learn more](https://www.applus-erp.de/en/applus-premium/) ## Our ERP news: Your competitive advantage. #### Subscribe to our newsletter now. [Continue to registration](https://www.applus-erp.de/en/asseco-solutions/newsletter/)