APplus will do more than satisfy your dreams for service organization, it will exceed them.
A state-of-the-art service organization tool with functions that can all be flexibly configured ensures long-term care for your customer relationships. The reliable service organization tool ensures a smooth process for asset management, service orders and much more.
- Asset management
- Service orders
- Leasing agreements
- Maintenance contracts
- Service controlling
- Help desk
Ready to use
APplus service makes all of these functions available with the ability to be flexibly configured and paves the way to an immediately usable, fully integrated ERP system for service providers that seamlessly unites all of their requirements. All business transactions are handled in consistent processes, replacing the all-too-frequent occurrence of isolated solutions and inconsistent data resources from the past. This makes APplus an efficient tool for planning, controlling and continuously monitoring success in a service-oriented company.
The core of the service module from APplus is an asset and device management tool that documents exactly which components the customer has installed and their status—including their changes over the course of time. Serial number or batch tracking rounds out the range of services. From the time of delivery to the present, all changes to a system can be accurately tracked.
Unlike regular sales orders, service orders are frequently subject to special conditions. Therefore service orders are shown in APplus in their own functional circle. All typical problems in this area can be processed here as a standard feature. Different contacts for service provision and billing, allocation to a system in APplus, typical tasks of billing for a technician and travel time as well as your own logistics for spare parts management and billing in the service area. Account assignment is used to determine whether the costs of the service call are booked in the customer order, the project or as its own order.
The outstanding suitability of APplus for mobile use pays off particularly in the service area. A service technician is either constantly linked to the company online via a laptop, smartphone, tablet or PDA, or uses these devices autonomously for periodically comparing all of the data to the central system.
The management of items for lease and leasing agreements is another highlight rounding out the service offering for service providers. Items for lease are subject to their own principles in materials resource planning and availability. APplus significantly simplifies the monitoring of contract durations and billing cycles as well as revenue allocation on an accrual basis. Full integration into the materials management enables reliable statements about the effective availability of leased properties.
Maintenance contracts usually refer to a system operated by a customer. These can be arranged in APplus based on any run times and due dates. Maintenance contracts that are due are automatically suggested for billing. According to tax regulations, maintenance proceeds are booked in monthly installments as sales figures; that is a task that, until now, could often be managed only with a lot of rework by hand.
If a system requires the performance of periodically recurring service tasks, these are also managed in the maintenance contract. Then a service order is automatically generated by the next service appointment and shows the tasks to be completed.
The systematic analysis of service calls and causes of errors is an important contribution to optimizing your own business processes. Right along with this is management analysis of expenditures and proceeds in the service area. APplus documents all relevant data in the ongoing business process and makes it available in needs-based evaluations for decision-makers.
Service requests usually reach the corporate hotline today by phone or e-mail. The relation to the respective customer, system or existing maintenance contract is clearly established immediately upon being received. The manner for billing the resulting costs is also clarified immediately. Here, APplus offers a full service palette:
- Documentation of the processing status
- Escalation management
- To-do lists for help desk workers
- Automatic generation of service orders
- Building and maintaining a knowledge base using problem solutions that have already been defined
This is what makes the APplus help desk module an appreciated addition to capital equipment manufacturers and IT service companies alike.