UPGRADE YOUR CARE

ERP support at eye level.

Focus on you as the customer

And permanently.

An ERP solution is only as good as the support behind it. With APplus 9 and our comprehensive services, you benefit from targeted advice, secure fast, reliable support and stay technically up to date.

APplus Premium, Service Level Management (technical & support) and our framework agreements are particularly in demand. They all strengthen your ability to act and future-proof your business.

Find out in the webinar “Upgrade Your Care. ERP support at eye level” to find out how the interplay of roles, services and tools can support you efficiently.

In the center: You

The APplus care concept

Your goals. Our drive.

Our team for your success.

Our service model is based on clear roles, coordinated processes and one goal: to provide you with optimal support in your day-to-day business and strategic projects.

The project roles at a glance

Customer Development Partner
Strategic impetus, project initiation, identification of potential

The Customer Development Partner is the strategic sparring partner at your side, with in-depth expertise in APplus and our partner solutions. He recognizes potential before it becomes a project, brings your requirements into the company and provides targeted support for internal development. During the sales phase, he often acts as a “solution architect” and supports strategic decisions without having to be permanently on site.

Service Level Manager
Resource planning, scheduling, quality assurance, early introduction of new functions

The SLM holds the reins – in operational implementation as well as in ongoing operations. They ensure reliable deadlines, plan resources and adhere to your budget. They act with foresight, even across teams, and ensure quality across all service processes.

Lead Consultant
Technical project implementation, customized conception, close cooperation with specialist departments

With a deep understanding of your processes and industry-specific challenges, the lead consultant translates your requirements into tailor-made concepts. They provide technical support from start to finish and ensure quality in cooperation with your specialist departments. He thinks not only in terms of functions, but also in terms of solutions that are sustainable in the long term.

Lead Developer
Technical implementation, code quality, mentoring, long-term stability, support from specialists

The lead developer ensures that your solution not only works, but also remains scalable, maintainable and future-proof. His requirements: clean architecture, high code quality and no vulnerabilities. They play a key role in terms of security in particular: they ensure that your systems are robust against risks and comply with current security standards.

Account Manager
Contract and strategy consulting, economic management, continuous dialog

The Account Manager is your commercial contact in all matters. He knows your products and agreements, ensures transparency in all commercial matters and accompanies you from the offer to the conclusion of the contract and implementation. With regular exchanges and clear prioritization, he ensures the economic side of your ERP use.

One team, one goal.

Each role brings its own strength to the field. And together they play to win as a team. Your APplus project team is well-coordinated, goal-oriented and clearly focused on your business success.

Supporting special disciplines

Because strong roles build on a strong network.

Our core team is backed by specialized divisions that intervene in a targeted manner when the need arises:

Update team
For stable, up-to-date systems and clean migration paths
Customer Service (Support)
Fast, competent help in day-to-day business
International Business
When your requirements cross borders

Our Application Managed Services (AMS)

Modular. Plannable. Binding.

Our packages give your support a stable, scalable foundation:

APplus Premium
The all-round carefree model with exclusive services
APplus framework agreement
Plannable cooperation with fixed quotas
APplus Administration
System maintenance with security
APplus potential analysis
Identify and make targeted use of data-based optimization opportunities

APplus PZE support
Secure processes for time recording
APplus Disaster Recovery
Simulate system failures in a stress test, recognize risks, gain security

Your network when it counts

Because good support is more than just a hotline.

Our customer service follows clear structures. This means you always know who you can contact with which concerns and how we ensure seamless internal communication:

Strategic impulses & project ideas: Customer Development Partner, Account Manager
Ongoing support, ticket management and concrete implementation: Service Level Manager, Lead Consultant, Lead Developer
Technical and organizational care: care packages and supporting special disciplines

All roles are interlinked: for example, the Customer Development Partner brings customer requirements into strategic planning, the Account Manager is responsible for commercial management and the Service Level Manager coordinates implementation.

Webinar

Upgrade Your Care. ERP support at eye level.

on October xx, 2025

An ERP solution is only as good as the support behind it. Find out directly from our customer xy how partnership works.