APplus knowledge management.

Knowledge is power.

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APPLUS knowledge management

Document management, archiving, searching-with APplus, you always have control over your knowledge management. The integrative approach of APplus doesn't just focus on your company's logistics and business processes – it also comprehensively covers your knowledge management.

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Components of the ERP knowledge management

Funktionen der ERP-Software im Servicemanagement
  • Document management
  • Tamper-proof archiving
  • Searching and direct access

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Document management

Integrated APplus document management makes it possible to allocate and display information relating to each order, project and customer (in addition to specific order data managed in the database). This includes requirements profiles, drawings, e-mails and project plans in the context of corresponding business transactions. Incoming documents are allocated to a customer, a project or an order and then stored. Documents originating within your own company are indexed automatically.

Tamper-proof archiving

The document management integration was designed to include the option of filing documents in tamper-proof archiving systems. This complies with the legal stipulations regarding mandatory retention of records, thus the need to file hard copies is eliminated. By filing all tax-relevant records in this manner, the applicable regulations of the Principles of Data Access and Auditing of Digital Documents (GoBD) are also met.

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Searching and direct access

All filed documents are automatically indexed in the filing system based on the context of the respective master (for example: customer, supplier, article, etc.) or transaction data (sales activities, quotations, orders, purchase orders, etc.) and can be displayed by simply clicking on the link in the original. Moreover, convenient search functions enable features such as full customer history display or complete order tracking at any time.

EXTRANET

A frequent variant is the use of intranet technology for an extranet. An extranet can be a portal used by mobile workers or by distributed company locations. For example, Asseco uses the extranet as a service marketplace in which employees and sales partners lodge inquiries for project services, which are then passed on to the the appropriate subject matter experts.

Moreover, it becomes possible to offer customers and prospective customers additional information about products or companies within the framework of a shop system.

And with APplus, even service portals are easy to set up. Inquiries, spare parts catalogs, etc., are seamlessly combined directly with instructions, knowledge bases (FAQs) and general product information. With customization, an individual customer may be granted access only to the history of the systems installed at his or her location and the information associated with it (personalization).