The new APplus service organization tool.

Even more service for service providers.

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APplus Service-management

APplus will do more than satisfy your dreams for service organization, it will exceed them.

A state-of-the-art service organization tool with functions that can all be flexibly configured ensures long-term care for your customer relationships. The reliable service organization tool ensures a smooth process for asset management, service orders and much more.

APplus Service­management bietet Ihnen

Dashboard Laptop
  • Asset management
  • Service orders
  • Leasing agreements
  • Maintenance contracts
  • Mobility
  • Service controlling
  • Help desk
Servicemanagement Mobility

Mobility

The outstanding suitability of APplus for mobile use pays off particularly in the service area. A service technician is either constantly linked to the company online via a laptop, smartphone, tablet or PDA, or uses these devices autonomously for periodically comparing all of the data to the central system.

Leasing agreements

The management of items for lease and leasing agreements is another highlight rounding out the service offering for service providers. Items for lease are subject to their own principles in materials resource planning and availability. APplus significantly simplifies the monitoring of contract durations and billing cycles as well as revenue allocation on an accrual basis. Full integration into the materials management enables reliable statements about the effective availability of leased properties.

Maintenance contracts

Maintenance contracts usually refer to a system operated by a customer. These can be arranged in APplus based on any run times and due dates. Maintenance contracts that are due are automatically suggested for billing. According to tax regulations, maintenance proceeds are booked in monthly installments as sales figures; that is a task that, until now, could often be managed only with a lot of rework by hand.

If a system requires the performance of periodically recurring service tasks, these are also managed in the maintenance contract. Then a service order is automatically generated by the next service appointment and shows the tasks to be completed.

Servicemanagement Controlling

Service controlling

The systematic analysis of service calls and causes of errors is an important contribution to optimizing your own business processes. Right along with this is management analysis of expenditures and proceeds in the service area. APplus documents all relevant data in the ongoing business process and makes it available in needs-based evaluations for decision-makers.

Servicemanagement Controlling

Helpdesk

Service requests usually reach the corporate hotline today by phone or e-mail. The relation to the respective customer, system or existing maintenance contract is clearly established immediately upon being received. The manner for billing the resulting costs is also clarified immediately.

Here, APplus offers a full service palette:

  • Documentation of the processing status
  • Escalation management
  • To-do lists for help desk workers
  • Automatic generation of service orders
  • Building and maintaining a knowledge base using problem solutions that have already been defined
This is what makes the APplus help desk module an appreciated addition to capital equipment manufacturers and IT service companies alike.