# Capital goods Steel Deal # ERP for the trade in technical capital goods Trade(ing) with success ## What our ERP APplus offers the technical trade If you deal in capital goods, you need more than classic merchandise management. With APplus, you not only control your **warehouse and logistics processes**, but also central areas such as **complaints management**, **service** and **spare parts supply** – integrated, efficient and industry-specific. Whether automatic order proposals, transparent warehouse management or a direct line to your customers: APplus brings your processes together. The integration of **MS Office applications** also makes everyday work easier. And when it comes down to it, such as the rapid **availability of spare parts**, APplus allows you to maintain an overview. This means you not only deliver quickly and reliably, but also create trust – and secure **long-term competitive advantages**. Consistent processes, high flexibility and a clear structure help you to provide your customers with the best possible support and stay ahead in a highly competitive market. [Request a personal demo](#demo) Marketplace of opportunities ## The highlights in APplus for the technical trade [CRM](#variantenmanagement) [Warehouse optimization](#lageroptimierung) [Material disposition](#materialdisposition) [Complaints system](#reklamationswesen) [Webshop connection](#webshop) [Service management](#servicemanagement) [Rental management](#mietgueterverwaltung) ## CRM **Focus on your customers** In the trade of technical capital goods, sound customer relationships are often the key to winning orders. The CRM in APplus gives you a **360-degree view** of every customer relationship. Conversations, quotations, service requests and activities are **systematically documented** and directly integrated into your processes. This enables you to address customers in a targeted manner, systematically exploit sales opportunities and efficiently implement individual support. **Your advantages:** - All customer-related information in one place - Seamless integration into sales, service and project business - Closer to the customer – without additional effort ![CRM ERP system APplus](https://www.applus-erp.de/wp-content/uploads/2025/04/erp-applus-funktion-crm.jpg) [![Warehouse optimization ERP APplus functional area](https://www.applus-erp.de/wp-content/uploads/2024/11/funktionsbereich-lageroptimierung-erp-applus.jpg)](https://www.applus-erp.de/wp-content/uploads/2024/11/funktionsbereich-lageroptimierung-erp-applus.jpg) ## Warehouse optimization **Maximum overview, minimum bottlenecks** If a product is available, it is sold – if not, it is searched for. With APplus, you can manage your stocks efficiently, identify bottlenecks at an early stage and **avoid unnecessary storage costs**. Even complex warehouse structures can be mapped centrally and managed efficiently. You can also use the **graphical planning board** to easily plan reservations and availabilities for rental goods. **Your advantages:** - Optimized inventories for fast delivery - Central overview of warehouse and rental - Less effort, fewer stock-outs ## Material disposition **The right amount at the right time** What is not there delays the process – what is too much costs money. APplus **calculates requirements automatically**, taking delivery times, consumption quantities and replenishment deadlines into account. This results in **precise order proposals** that secure your supply without overfilling the warehouse. This turns gut instinct into predictable reliability. **Your advantages:** - Forward-looking planning based on real consumption data - Automatic suggestions for purchasing and procurement - Greater security of supply with reduced stock levels [![ERP APplus functional area Material requirements planning Screenshot](https://www.applus-erp.de/wp-content/uploads/2025/02/funktionsbereich-materialdisposition-erp-applus.jpg)](https://www.applus-erp.de/wp-content/uploads/2025/02/funktionsbereich-materialdisposition-erp-applus.jpg) ### More success stories ![Complaints system ERP system APplus](https://www.applus-erp.de/wp-content/uploads/2025/04/erp-applus-funktion-reklamationsmanagement.jpg) ## Complaints system **Effective complaint management** Complaints are part of the job – the decisive factor is how you deal with them. With APplus, you can record and process complaints in a structured and comprehensible manner. All relevant **information is available centrally and workflows guide**your teams**safely through the process.** This allows you to resolve issues quickly, avoid repeat errors and show your customers that their feedback is taken seriously. **Your advantages:** - Structured recording and processing of complaints - Transparent processes and clear responsibilities - Stronger customer loyalty through fast response ## Webshop connection **The connection for maximum performance** An integrated web store**saves time**, **reduces errors** and makes your **processes more transparent**. With APplus, you can link your online sales platform directly to your merchandise management system. Orders, stock levels and customer data are automatically synchronized – in real time. Prices and availability are always up to date, information ends up where it is needed. Your customers benefit from **fast feedback**, your teams from **less effort** in their day-to-day business. **Your advantages:** - Direct connection between webshop and merchandise management - Automatic data exchange for warehouse, orders and customers - More efficiency in online sales and better customer service ![Webshop connection to ERP system APplus](https://www.applus-erp.de/wp-content/uploads/2025/04/erp-applus-funktion-webshop-anbindung.jpg) ![Service management ERP system APplus](https://www.applus-erp.de/wp-content/uploads/2020/12/erp-applus-funktion-servicemanagement.jpg) ## Service management **All-round support for your customers** Technical capital goods not only need good advice, but also a strong service afterwards. Whether repair orders, maintenance work or spare parts requirements – all the information comes together in one place. You plan assignments in a targeted manner, keep an eye on the status and react before minor faults turn into major problems. With a complete history, direct access to stocks and clear processes **, you create trust** and **retain your customers in the long term**. **Your advantages:** - Structured handling of service processes - Relevant data at your fingertips at all times - Faster response, better customer contact ## Rental goods management **Rental simply integrated** With the rental goods function in APplus, you can control your rental processes directly in the ERP – without an additional system. Terms, returns and sales after the end of the rental period can be mapped flexibly. Individual billing models can also be set up quickly. All **information** is **centrally available**, your **processes** remain **lean and adaptable**. **Your advantages:** - Integrated management of rental processes - Flexible billing by period or amount - Overview of inventory, contracts and availability ![Rental goods management ERP system APplus](https://www.applus-erp.de/wp-content/uploads/2020/12/erp-applus-funktion-mietgueterverwaltung.jpg) ## Webinar APplus - THE ERP system for trade in technical capital goods Find out how APplus makes your technical trade processes more transparent, faster and more successful. [Be there live](https://app.livestorm.co/asseco-solutions/erp-software-applus) [Watch recording](https://app.livestorm.co/asseco-solutions/applus-look-and-feel) ![Woman with sunglasses holding popcorn, symbolizing the entertaining access to the ERP solution APplus from Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2025/08/ERP-APplus-Webinar-CTA-Popcorn-red.png) #### No questions remain unanswered here ## FAQs on ERP in trade with technical capital goods ### What does an ERP system for trading technical capital goods need to be able to do? An ERP system must be able to map complex sales structures, long life cycles and technical details. Functions for warehouse, service, project business and variant management are important. APplus combines precisely these requirements in an integrated solution. ### How can sales and rental be combined in an ERP system? Both business models are often intertwined – for example, when rental equipment is later sold. APplus maps sales and rental in the same system, including billing, availability checks and the equipment’s life cycle. This means that processes remain clear and can be flexibly combined. ### Can APplus map sales, rental and spare parts business at the same time? Yes, APplus supports all three areas without media discontinuity. Rental contracts, spare parts orders and new goods sales all come together in one system. This makes planning easier, saves time and ensures consistent processes. ### How does APplus ensure transparency regarding stock levels and availability? APplus shows in real time which items are available or reserved and where. Future availability is also taken into account based on planned withdrawals and additions. This makes scheduling easier and gives sales and service planning security. ### How does APplus support the management of technical devices and their life cycles? Appliances can be tracked in APplus throughout their entire life cycle – from receipt of goods to sale, rental or maintenance. Locations, operating times, maintenance histories and status can be tracked at all times. ### What advantages does APplus offer for service-intensive retail products? APplus links sales, warehouse and service in one system. This allows you to plan service assignments efficiently, allocate spare parts quickly and document all processes seamlessly. This in turn leads to improved response times and satisfied customers. ### How does APplus support trading companies with project-related orders? Even complex orders with several phases and changing requirements can be clearly managed in APplus. The system provides relevant project-related information and displays the current progress. This allows you to maintain an overview, even with long-running projects. ### Can APplus be used on the move - for example in the field or at service appointments? Yes, APplus can also be used on the move. Service staff and field sales staff can access customer data, device information or stock levels directly on site. Feedback can be conveniently recorded on the move ### How can maintenance and repair processes be mapped in APplus? Maintenance plans, service contracts and repair orders can be managed directly in the system. APplus automatically reminds you when service work is due and documents all work carried out. This means that the service history remains complete and traceable – even if the location or owner changes. Light off, spotlight on ## Your personal APplus demo Would you like a free demo? We will show you how APplus can make your day-to-day work easier in a **customized** webinar. [Experience APplus live](https://www.applus-erp.de/en/online-demo/) [Request information material](https://www.applus-erp.de/en/infomaterial-erp-software/) .st0{fill:none;stroke:#FFFFFF;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10;} 98.5 % Customer loyalty .st0{fill:none;stroke:#FFFFFF;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10;} 1800+ Installations .st0{fill:none;stroke:#FFFFFF;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10;} Multiple Awards .st0{fill:none;stroke:#FFFFFF;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10;} .st1{fill:#FFFFFF;} Based on the browser .st0 { stroke-width: 1.5px; } .st0, .st1 { fill: none; stroke: #fff; stroke-linecap: round; stroke-linejoin: round; } .st2 { fill: #fff; } .st1 { stroke-width: 2.5px; } On-premises or hybrid ![ISO 27001 and 9001 certificates, symbolized by a shield, Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2024/06/applus-iso-zertifikate.png) Certified Security More than standard ## The most important APplus functions at a glance [#### Merchandise management](https://www.applus-erp.de/en/solutions/erp-features/merchandise-management/) [#### CRM](https://www.applus-erp.de/en/solutions/erp-features/crm/) [#### Production planning and control](https://www.applus-erp.de/en/solutions/erp-features/pps/) ### EDI (Electronic Data Interface) [#### Controlling](https://www.applus-erp.de/en/solutions/erp-features/controlling/) [#### Finance and accounting](https://www.applus-erp.de/en/solutions/erp-features/finance-and-accounting/) [#### Project management](https://www.applus-erp.de/en/solutions/erp-features/project-management/) [#### Service management](https://www.applus-erp.de/en/solutions/erp-features/service-management/) [#### Integrated management system](https://www.applus-erp.de/en/solutions/erp-features/ims/) [### Production data acquisition](https://www.applus-erp.de/en/solutions/erp-features/plant-data-collection/) [### Detailed planning](https://www.applus-erp.de/en/solutions/erp-features/detailed-planning/) [#### E-Business](https://www.applus-erp.de/en/solutions/erp-features/e-business/) [### Knowledge&shymanagement](https://www.applus-erp.de/en/solutions/erp-features/knowledge-management/)