# Premium customer service

UPGRADE YOUR CARE

# ERP support at eye level

Focus on you as the customer

## And permanently.

![Mapa świata ze znacznikami ekspansji międzynarodowej z oprogramowaniem ERP APplus od Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2025/06/applus-erp-internationalisierung-grenzen-weltkarte.jpg)															

An ERP solution is only as good as the **support** behind it. With APplus 9 and our **comprehensive services**, you benefit from targeted **advice**, secure fast, reliable **support** and stay technically up to **date**.

**APplus Premium**, **Service Level Management** (technical & support) and our **framework agreements** are particularly in demand. They all strengthen your **ability to act** and **future-proof** your business.

Find out in the **webinar ”Upgrade Your Care. ERP support at eye level” to find out** how the interplay of roles, services and tools can support you efficiently.

[Register for the webinar now](https://app.livestorm.co/asseco-solutions/webinar-on-demand-ready-for-take-off-mit-applus-9-ins-internationale-business-abheben)

The APplus care concept.

## In the center: you.

[![Schemat przesyłania danych EDI za pomocą APplus, pokazuje standardy takie jak ZUGFeRD i UBL, Asseco Solutions.](https://www.applus-erp.de/wp-content/uploads/2024/01/applus-edi-e-rechnung-zugferd.webp)](https://www.applus-erp.de/wp-content/uploads/2024/01/applus-edi-e-rechnung-zugferd.webp)

Your goals. Our drive.

## Our team for your success.

The project roles at a glance 

- **Customer Development Partner**_Strategic impetus, project initiation, identifying potential_  
  The Customer Development Partner is the strategic sparring partner at your side, with in-depth expertise in APplus and our partner solutions. He recognizes potential before it becomes a project, brings your requirements into the company and provides targeted support for internal development. During the sales phase, he often acts as a ”solution architect” and supports strategic decisions without having to be permanently on site.
- **Service Level Manager**_Resource planning, scheduling, quality assurance, introducing new functions at an early stage_  
  The SLM pulls the strings – both in operational implementation and in day-to-day operations. They ensure reliable deadlines, plan resources and adhere to your budget. They act with foresight, even across teams, and ensure quality across all service processes.
- **Lead Consultant**_Professional project implementation, customized design, close collaboration with specialist departments_  
  With a deep understanding of your processes and industry-specific challenges, the Lead Consultant translates your requirements into tailor-made concepts. They provide technical support from start to finish and ensure quality in cooperation with your specialist departments. He thinks not only in terms of functions, but also in terms of solutions that are sustainable in the long term.
- **Lead Developer**_Technical implementation, code quality, mentoring, long-term stability, support from specialists_****The lead developer ensures that your solution not only works, but also remains scalable, maintainable and future-proof. His requirements: clean architecture, high code quality and no vulnerabilities. They play a key role in terms of security in particular: they ensure that your systems are robust against risks and comply with current security standards.

Your commercial all-rounder 

- **Account Manager**  
  _Contract and strategy consulting, economic management, continuous dialog_  
  The Account Manager is your commercial contact for all matters. He knows your products and agreements, ensures transparency in all commercial matters and accompanies you from the offer to the conclusion of the contract to implementation. With regular exchanges and clear prioritization, he ensures the economic side of your ERP use.

One team, one goal. 

Each role brings its own strength to the field. And together they play to win as a team. Your APplus project team is well-coordinated, goal-oriented and clearly focused on your business success.