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User-friendliness as a success factor in ERP systems
ERP systems are often regarded as the heavyweights among business tools – powerful, but sometimes a little unwieldy. Good usability ensures that this changes. It makes complex processes understandable, provides orientation in the data jungle and makes working days run more smoothly. It’s almost as if the software had its own flow mode.
This page is all about the question: What does “simply good” actually feel like in ERP? We will show you how good usability can turn dry software into
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More InformationGold for APplus
ERP system of the year - User Experience category
The APplus ERP system was named ERP system of the year 2025 – in the User Experience category. The jury praised the consistent focus on ease of use and a well thought-out user experience. Proof that ERP can also be intuitive.
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FAQs on usability in ERP systems
What does usability mean for an ERP system?
Usability describes how easy, intuitive and efficient an ERP system is to use. A system with a high level of user-friendliness enables employees to complete tasks quickly and error-free, without long familiarization periods or extensive training.
Why is user-friendliness in the ERP system so important?
A user-friendly ERP system not only increases employee acceptance, but also productivity throughout the company. Intuitive interfaces, clear processes and comprehensible navigation reduce errors, save time and promote employee satisfaction.
What role does design play in the usability of an ERP system?
A well thought-out design ensures that users quickly understand where to find which information. Colors, symbols and layouts support orientation and reduce cognitive strain. Good design is therefore not a “nice-to-have”, but a real efficiency factor.
How does poor usability affect ERP usage?
A lack of user-friendliness often leads to frustration, errors and inefficient processes. Employees develop workarounds or avoid certain functions. This can massively limit the benefits of the ERP system and jeopardize the investment in the long term.
What does "user experience" mean in the context of ERP systems?
User experience (UX) goes beyond pure usability: it encompasses the entire user experience. In addition to user-friendliness, this also includes factors such as performance, design, emotions and efficiency. A good UX ensures that working with the ERP system not only works, but is a pleasure.
How can you recognize a user-friendly ERP system?
A user-friendly ERP system can be operated intuitively and makes everyday work easier. A clear structure, logical navigation and role-based views provide an overview and short paths. Consistent design and comprehensible process guidance make it possible to complete tasks quickly and efficiently – without lengthy training.
