Serving Success
ERP for services
ERP oasis instead of service desert.
What our ERP system offers the service industry
Hardly any other industry is as diverse as the service sector. The requirements for an ERP solution are correspondingly complex: in addition to classic modules such as merchandise management, production planning and control (PPC), time recording and finance and accounting, as a service provider you also need specialized functions for managing service and repair orders.
Your day-to-day business stands and falls with planning. For this reason, it is crucial that you properly record and account for all your activities in an ERP system.
It is also essential to map the service process in the ERP, from the acceptance of a fault to its rectification on site – for a comprehensive overview. For larger orders, project management in the software offers additional planning security.
You can implement all these examples in APplus. Thanks to the ERP , you can speed up your processes and increase transparency. Manage your diverse tasks seamlessly with our ERP system and shine in a dynamic market!
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The highlights in APplus for the service industry
Operational planning
Warehouse disposition
Personnel planning
Project management
Operational planning
Precision meets flexibility
Coordinating employees and resources requires an overview and adaptability. With APplus, you can plan assignments quickly and efficiently – from day-to-day business to last-minute rescheduling. Appointments can be flexibly rescheduled and resources easily assigned. Changes are communicated automatically so that everyone involved stays informed.
Your advantages:
- Clear planning of personnel and resources
- Flexible response to changes at short notice
- Avoidance of double bookings and idle times
Warehouse disposition
The right amount at the right time
Well-coordinated warehousing ensures your ability to deliver and reduces costs. APplus supports you with automated scheduling and intelligent analysis of stock movements and consumption data. The system creates precise order proposals, manages repeat orders in good time and ensures that your stock levels adapt flexibly to changes.
Your advantages:
- Optimum stock levels through automated scheduling
- Lower storage costs thanks to needs-based replenishment planning
- Avoiding bottlenecks and overstocking
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Personnel planning
Efficient and flexible
Shift swaps in the morning, vacation entries in the afternoon, spontaneous schedule changes in the evening – with APplus you stay in control even in a dynamic working day. The system makes it easy to coordinate availabilities and keep schedules up to date. Changes can be implemented directly, without any detours.
Your advantages:
- Simple operation thanks to intuitive user interface
- Flexible adaptation in the event of short-term changes
- Automatic notifications for clear communication
Project management
Everything under control, from start to finish
Projects bring together a lot of information, participants and tasks. APplus helps you to reliably manage all phases, from the initial cost estimate to proof of performance. The central project control center bundles planning data, resources, times and documents in one place. Changes can be implemented directly and collaboration remains clear and coordinated.
Your advantages:
- Early planning of deadlines, capacities and costs
- Direct access to all project-relevant data and evaluations
- Better coordination through a centralized information base
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APplus - THE ERP system for the service industry
Find out how APplus can make your processes in the service industry more transparent, faster and more successful.
No questions remain unanswered here
FAQs on ERP in the service environment
What does an ERP system need to achieve in the service environment?
An ERP system should do more than just manage processes – it must make services plannable, services traceable and customer relationships permanently maintainable. Functions for resource planning, contract management, time recording and invoicing are important. APplus offers an integrated solution that adapts to different service models.
How does an ERP system support the end-to-end handling of service processes?
From the first inquiry to invoicing, everything must be seamlessly integrated. A good ERP combines resource planning, documentation, material usage and customer communication. APplus maps this process completely in the system, without media disruptions or double entries.
How does APplus help with the planning and management of service assignments?
Deployments can be easily planned in APplus, including availability, qualifications and required materials. Changes are recorded directly in the system and are available to everyone involved in real time.
Can the entire life cycle of customer systems be mapped with APplus?
Yes, APplus accompanies machines, devices or systems from sale to commissioning and maintenance. Location, service history, spare parts and contracts are directly linked. This means that every customer installation remains fully documented and traceable at all times.
How do companies with project-based services benefit from APplus?
APplus links all relevant project data with the associated services and expenses. Progress can be tracked at any time and budgets remain under control. Individual processes or special customer requirements can also be easily mapped.
How does APplus ensure transparent time recording and performance documentation?
Services can be recorded directly in the system – to the minute and with reference to the order or project. APplus automatically documents who did what and when. This creates trust with the customer and makes invoicing easier.
Can APplus be used on the move - for field service or on-site services, for example?
Yes, APplus can also be used on the move. Whether it’s an assignment report, material consumption or the customer’s signature – all data can be recorded on the move and transferred directly into the system. This speeds up processes and reduces administrative work.
How does APplus support the billing of services?
APplus uses the recorded services as the basis for invoicing – regardless of whether they are individual orders or ongoing agreements. Invoices are prepared automatically and can be customized as required. This keeps the administrative workload low, even with complex billing models.
What functions does APplus offer for managing contracts and service agreements?
Contract terms, response times or service scopes can be stored in detail in APplus. The system reminds you when services are due and automatically checks whether agreed conditions have been met.
How can customer relationship management (CRM) be integrated into APplus?
All customer information – from the initial contact to the service call – is centrally available in APplus. Quotations, activities, contact persons and histories are linked to the respective customer or project. This makes sales easier and saves time.
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As ERP software, APplus is ideal for medium-sized companies in the manufacturing and service sectors.
