Achieving more together
Our Application Managed Services provide you with comprehensive support for all aspects of APplus.
Transfer short or long-term tasks from the areas of administration, readiness and support to us in order to use your resources in other areas.
Benefit from a Service Level Manager (SLM) who knows your company and supports you in all your projects.
All our services can be individually combined and customized. Regardless of whether you need temporary support in one area or would like long-term cooperation.
Our modules
Get an overview of the modules that you can combine within our Application Managed Services.
Service level management
1st level support
Admin packages
Process analysis
Disaster recovery
Potential analysis
Private cloud
Representation
Readiness
Service level management
The Service Level Manager is your main contact at Asseco. He supports you in all matters relating to your ERP system.
Together with him, you create an annual plan to reserve resources. Medium and short-term scheduling and resource planning takes place in regular, joint coordination meetings (jour fixe). Our APplusGO cooperation platform serves as a central tool for coordinating and tracking activities and tasks.
We will be happy to provide you with an individual offer tailored to your requirements.
1st LEVEL SUPPORT
Outsourcing is not only possible for hardware. With 1st level support for APplus, we take care of your end users.
ADMIN PACKAGES
With the Admin package, you can take the pressure off your internal administration and have their tasks carried out quickly and easily by our experts. This includes, for example, short-term adjustments to forms and dashboards as well as changes to the APplus output control (e.g. e-mail signatures). We also take care of user maintenance and APplus server monitoring.
POTENTIAL ANALYSIS
Are you already using the full potential of APplus? We know from many conversations that there are always companies that only utilize 50-70% of the power of APplus. The reasons for this are usually manifold:
- Features were not needed at launch – but would be helpful now.
- Important information has been lost due to a change of personnel.
- You do not yet know the contents of our numerous updates.
With a potential analysis, we show you how you can use your ERP correctly for 100% effectiveness and efficiency.
PROCESS ANALYSIS
Together, we put your processes to the test: with the help of data and process mining, we examine the status quo and define target values. In interviews and swimlane workshops with your employees, we uncover inconsistencies, process breaks and “old habits”.
This enables us to provide you with specific recommendations for action using the latest technology and personal discussions.
DISASTER RECOVERY
Have you ever subjected your IT to a real stress test? What are the consequences of a system failure? Together with our experts, you can find out with a disaster recovery stress test.
This test is usually repeated every two years and also serves to update your documentation.
PRIVATE CLOUD
Cloud computing has developed rapidly in recent years and is driving the IT world forward. ERP is no exception: we can also offer you a GDPR-compliant cloud or hosting service for APplus.
Together with our partner Sigmavista IT Consulting, we take over the operation, maintenance and support of the system. Certified specialists ensure your APplus operation on state-of-the-art computer and storage systems. For you, this means flexibility, data security and transparent costs.
SUBSTITUTION DURING VACATION OR ILLNESS
Is your internal ERP consultant going on vacation or is scheduled to be absent for an extended period without a suitable replacement? We are happy to support you – on site or remotely. We work with you to plan the scope of our support in advance and prepare a customized offer.
PREPARATION
Do you need our support outside our office hours, e.g. for your international branches in other time zones? We can support you in German, English and Spanish.
More information about
Application Managed Services
Interested? We will be happy to advise you individually and personally.
APplus Premium
With APplus Premium, you make updates standard. Instead of implementing complex updates, we implement smaller update packages together. We make sure that everything works exactly the same afterwards as it did before.
